Support

Welcome to SMDP Network support.

The SMDP Network connects scholars, mentors, alumni, and industry professionals in biotechnology, medical technology, and healthcare. If you need help using the platform, we are here to assist.

Contact Support
If you need assistance with your account or experience any technical issues, please contact us.

Email Support

support@smdpnetwork.org

We aim to respond within 24–48 hours.

Account Help
I cannot log in
Make sure you are using the correct email and password.

If you forgot your password, use the Forgot Password option in the app login screen.

Account Access
SMDP Network is available to approved members of the SMDP community.

Accounts may be created for scholars, mentors, alumni, staff, program participants, and approved partners.

If you believe you should have access but have not received login credentials, please contact:

support@smdpnetwork.org

How do I edit my profile?

  • Open the app
  • Click the menu icon in the upper-right-hand corner
  • Tap Edit Profile
  • Update your information
  • Click Save

Reporting Users or Content
We are committed to maintaining a safe, respectful, and professional environment.

If you encounter inappropriate content or behavior:

  • Open the user's profile or post
  • Tap the menu (•••)
  • Select Report
  • Our team reviews reports and takes appropriate action when necessary.

Blocking Users
If you wish to stop interacting with a user:

  • Open the user's profile
  • Tap the menu (•••)
  • Select Block User
  • Blocked users will no longer be able to contact you.

Technical Issues
If the app is not working correctly, try the following:

  • Restart the app
  • Check your internet connection
  • Update the app to the latest version
  • If the problem continues, contact support.

Program & Partnership Inquiries
For program, mentoring, sponsorship, or partnership inquiries:

support@smdpnetwork.org

About SMDP Network
SMDP Network supports scholars, mentors, alumni, and industry professionals connected through the SMDP mentoring and training programs.

Through professional networking, mentoring, events, discussions, and collaboration tools, SMDP Network helps members build meaningful relationships and continue their career development beyond the training session.